Privacy Policy

Introduction

j08 operates a trusted online casino and sports betting platform dedicated to players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. We are committed to protecting the privacy and personal data of every member who registers with us. This Privacy Policy explains in clear, plain language what information we collect, why we collect it, how we use it, who we share it with, and what rights you hold as a user of j08.

By accessing or using j08's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform. We encourage you to review this document periodically as it may be updated to reflect changes in our practices or applicable regulations.

Information We Collect

We collect personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming and betting experience. The categories of information we may collect include, but are not limited to, the following:

• Identity data — full name, date of birth, national ID or passport details required for account verification and responsible gaming checks.
• Contact data — email address, mobile phone number, and residential address used to communicate with you about your account, transactions, and promotions.
• Financial data — deposit and withdrawal transaction records, payment method identifiers such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard account references (we never store full card numbers).
• Technical data — IP address, device type, browser version, operating system, and session timestamps collected automatically when you access our platform.
• Usage data — game history, betting activity, stake amounts, bonus usage, and behavioural patterns on the platform used to improve service quality and responsible gaming oversight.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless explicitly required for responsible gaming self-exclusion procedures.

How We Use Your Information

j08 uses the personal data we collect strictly for legitimate operational, legal, and security purposes. We do not sell your data to third-party marketers. The specific purposes for which we use your information include:

• Account registration and identity verification to ensure each user is who they claim to be and meets the minimum age requirement of 21 years.
• Processing deposits and withdrawals via your selected payment method, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, ensuring accurate and timely transaction records.
• Providing customer support, responding to queries submitted via email, and investigating any disputes or complaints in a fair and transparent manner.
• Sending transactional communications such as deposit confirmations, withdrawal receipts, account security alerts, and bonus eligibility notifications — all by email or push notification only.
• Monitoring platform activity to detect and prevent fraud, money laundering, problem gambling patterns, and any other activity that may violate our terms or applicable laws.
• Improving our platform through analysis of aggregated, anonymised usage data to enhance game performance, site navigation, and promotional relevance for Bangladesh players.

Data Sharing and Disclosure

j08 does not share your personal data with third parties except in the following limited circumstances, which are essential for the safe operation of our platform:

• Payment processors — we share minimum necessary financial data with authorised payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your transactions.
• Technology service providers — trusted third-party vendors who host our infrastructure, provide fraud detection tools, or supply game software under strict data processing agreements that prohibit them from using your data for their own purposes.
• Legal and regulatory authorities — if required by law, court order, or a competent regulatory body, we may be obliged to disclose certain user data. In such cases we will disclose only what is strictly required and, where permitted, notify you in advance.

All third-party data processors engaged by j08 are contractually bound to maintain the same or higher level of data protection as outlined in this Privacy Policy. We do not allow these parties to use your data for their own marketing or commercial activities.

Cookies and Tracking Technologies

j08 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep your session active, and analyse how our platform is used. We use the following types of cookies:

Essential cookies are required for core platform functionality, such as maintaining your login session and processing transactions securely. Analytical cookies help us understand which pages and games perform best. Preference cookies store your display settings, such as language and notification choices. You may disable non-essential cookies through your browser settings; however, doing so may affect certain features of j08.

Data Retention

j08 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected. For active account holders, we retain your data throughout the duration of your account and for a reasonable period thereafter to allow for the resolution of any disputes, chargebacks, or regulatory enquiries.

Following account closure, we typically retain your core identity and transaction records for a period of up to five years, in line with standard anti-money laundering record-keeping practices. After this period, your personal data will be securely deleted or irreversibly anonymised. Data retained solely for analytical purposes is anonymised at the time of collection.

Your Privacy Rights

As a user of j08, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address provided in the Contact section of this policy:

• Right of access — you may request a copy of all personal data j08 holds about you, free of charge, within a reasonable timeframe.
• Right of rectification — if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure — subject to legal retention obligations, you may request deletion of your personal data when it is no longer necessary for the purpose for which it was collected.
• Right to object to marketing — you can opt out of receiving promotional communications from j08 at any time by following the unsubscribe instructions in any marketing message or by contacting support.
• Right to data portability — where technically feasible, you may request that your data be provided to you in a structured, commonly used, machine-readable format.

We aim to respond to all verified data rights requests within 30 days. In complex cases we may require up to 60 days and will inform you of any extension. We may need to verify your identity before processing a request to protect against unauthorised access to another user's data.

Payment Data Security

j08 takes the security of financial data extremely seriously. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment details are transmitted directly to our authorised payment processor via an encrypted connection. j08 itself never receives or stores your full card number, mobile banking PIN, or OTP codes.

We encourage all players to use strong, unique passwords for their j08 accounts and to enable any available two-factor authentication options. j08 support staff will never ask for your password, PIN, or OTP code under any circumstances. If you receive a communication asking for this information, treat it as fraudulent and report it to us immediately at [email protected].

Protection of Minors

j08 operates exclusively for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps to prevent underage access to the platform. If we discover that a user has provided false age information during registration, we will immediately suspend the account, void any winnings, and securely delete the account holder's personal data.

Changes to This Privacy Policy

j08 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via email and display a prominent notice on the platform for a period of at least 14 days prior to the changes taking effect. The updated policy will always carry a revised effective date at the top of this page.

Your continued use of j08 after any such changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised policy, you should close your account and discontinue use of the platform before the changes take effect. We recommend bookmarking this page so you can check for updates easily.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data j08 holds about you, please contact our dedicated privacy support team. We aim to respond to all enquiries within 3 business days (Bangladesh Standard Time, UTC+6).

Email: [email protected] — Please include your registered username and a clear description of your request in your message. Our support team is available 24/7 and provides assistance in both English and Bangla.